Love it or leave it Mattress Guarantee
90-Day Sleep Mattress Guarantee 😴🛏️
At I Sleep Simple, we're committed to helping you find your perfect mattress, and we want you to be completely satisfied with your purchase. That’s why we offer our 90-Day Sleep Guarantee. If you're not completely in love with your mattress, you can return it within 90 days for a refund or store credit. 💸
Here’s how our mattress guarantee works:
Option 1: Product Defect 🛠️
If your mattress has any physical defects, simply let us know within 90 days of receiving it. Send us clear photos of the issue (without any bedding) and we’ll work with you to arrange a replacement or repair.
Option 2: Satisfaction 😊
If your mattress isn’t quite right for you, no problem! Reach out within 90 days, and we’ll review your concerns. We want to make sure you're satisfied, whether that means a full refund or store credit for the full purchase price. Our mattress guarantee ensures your satisfaction.
Return or Exchange Process 🔄:
- For Local Customers (within 150 miles of Brooklyn, NY): We’ll take care of the mattress removal at no charge to you.
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For Customers Outside 150 Miles: We may direct you to a third-party pickup service, or in some cases, ask you to dispose of the mattress yourself. Please send us proof that the mattress has been discarded, and we’ll process your refund.
Refunds will be processed minus a 30% restocking fee. However, if you prefer, you can choose store credit for the full purchase price—it's your choice! 🎉
To get started, simply email us at info@isleepsimple.com with your original receipt, and we’ll assist you from there. 📧
Important Notes (All Requirements Must Be Met to Qualify):
- Sleep on your mattress for at least 30 nights to give your body time to adjust. ⏳
- The mattress must be covered with a protector and free from stains or damage. 🧼
- Mattress must be purchased directly from ISleepSimple.com or Etsy.
- This must be your first return with I Sleep Simple. 🚪
We want you to be totally satisfied with your mattress, and our mattress guarantee ensures that we'll do everything we can to help you get the sleep you deserve! Contact us to get more information! 😴💤