120-Night Mattress Guarantee:
*Please note this guarantee applies Only to I Sleep Simple Mattresses*
Not sure if an I Sleep Simple mattress is right for you?
Sleep on an I Sleep Simple mattress for up to 120 nights, if you don't love it, return it for a 30% restocking fee!
120-Night Mattress Return Policy - Return your order with one of these two simple options:
Option 1: Product Defect
If your mattress has a physical defect, please contact us via phone or email within 120 days of your purchase. Send photos of the issue(s) as soon as possible so that we can figure out the best solution to your problem (i.e. replacement or repair).
Option 2: Satisfaction
If you are 100% unhappy with the mattress(s), please contact us within 120 days of your purchase and present your concerns so that we can review your case and consider the next best steps to ensure your satisfaction.
How will the mattress(es) reach I Sleep Simple for a return or exchange?
If you are within a 100 miles radius of our main location, in Brooklyn, NY, we would be happy to arrange removal at no cost to you. If you are outside this radius, upon I Sleep Simple’s discretion, we would decide to either have the mattress picked up from you and discarded or we would kindly ask you to send us proof that you have disposed of it. Once the mattress has been removed and as per our printed warranty, we would then refund you the amount paid for your mattress less the 30% restocking fee as per our guarantee. If you would like to begin a site inspection, return, or exchange, please email firstname.lastname@example.org. You will need a copy of your original receipt to be eligible for a refund or exchange.
PLEASE NOTE: It is I Sleep Simple’s own discretion, to pick up the mattress, send a third party to pick it up or ask you to kindly dispose of it. For legal and accounting purposes, we will request that you please send us pictures and a note stating and showing it has been discarded before we can process a refund or credit depending on the final decisions we agree upon.