For questions or requests, please contact us via our online chat or email at email@example.com.
We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return or exchange. To be eligible for a return/exchange, your item must be in the same condition that you received it, unused, and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
If approved, you'll be issued a store credit for your full purchase price that will be valid for 1-year.
If approved, you'll be automatically refunded on your original payment method less the 25% restocking fee.
Please remember it can take up to 14 business days for your bank or credit card company to process and post the refund too.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Shipping is included on all orders within the contiguous United States. We also offer Free Delivery & White Glove Service on qualifying orders within 150 miles of Brooklyn, New York.
Most soft goods such as pillows and Fibers will ship within 5 - 7 days while larger items such as mattresses and toppers will ship within 2 weeks. Depending on the time of year and size of the order, these numbers can vary up to a week. Please allow 2-7 business days for shipping from Brooklyn, New York depending on your location. Upon shipment, you will receive automated tracking information.
For orders to Alaska and Hawaii, an additional fee will apply. Upon receipt of your order, we will contact you with the shipping cost. Alternatively, you can reach out to us before placing your order for a quote, please include your full address and what you would like to order.
Canadian and International buyers: may request a shipping quote by email prior to placing an order. We can be reached by email at info@ISleepSimple.com,please include your full address and what you would like to order. Please be aware that each country has the authority to levy fees, tariffs, and taxes on imported goods, which you will be responsible for. These fees are left to the discretion of the individual governments and vary from country to country.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Most soft goods such as pillows and fibers will ship within 1-2 weeks while larger items such as mattresses and toppers will ship within 2-4 weeks.
Depending on the time of year and size of the order, these numbers can vary up to a week.
Please allow 2-7 business days for shipping from Brooklyn, New York depending on your location. Upon shipment, you will receive automated tracking information.