Returns
I Sleep Simple Return Policy
We want you to be happy with your purchase! Here’s an overview of our return policy:
How to Cancel Your Order:
- Within 48 hours of placing your order: Cancel for a full refund.
- After 48 hours: Cancel for a full store credit, valid for one year (no refunds, only store credit).
Items Not Eligible for Return:
- Used bedding (For hygiene and safety, we cannot accept used or opened bedding).
- Opened packaging, washed, or damaged bedding.
- Custom orders and clearance items.
- Wholesale fibers (Non-returnable).
Eligible Returns:
- Unused, unopened items in their original condition and packaging.
- Must be returned within 30 days of receipt.
- All returns are inspected for quality, and we cannot accept used items.
How to Return:
- Customer is responsible for return shipping.
- To start the return process, email info@isleepsimple.com.
Refunds or Store Credit:
- Refunds will be processed to the original payment method (allow 3-5 business days).
- Restocking Fee: A 20% restocking fee will be charged for returns. Alternatively, you can opt for a full store credit instead of a refund.
- Store credit will be issued as a coupon code, valid for one year. Please note: Store credit cannot be combined with other promotions.