Changes & Returns
CHANGES OR RETURNS
CHANGES OR CANCELLATIONS
Most orders may be adjusted or modified the same day the order is placed. An upgrade of materials may incur an additional charge. Beyond the 24 hour-period, you will be charged a fee that is 30% of your order total to make any modifications that result in a downgrade of materials. Any items added to an order the day after it is placed will be accepted as a new order.
Who doesn't love an upgrade? If you'd like to upgrade, contact us at email@example.com. We live for upgrades and can walk you through the process!
Below only applies to all ISleepSimple.com manufactured products, excluding Mattresses.
Ineligible for Return or Exchange:
Acceptable for Return or Exchange:
Unused bedding can be exchanged in its original condition within 30 days of purchase. For items of lesser value than the original purchase, a credit will be issued for the difference, or a refund can be given minus a 30% restocking fee of the original item. The credit will be valid for one year from the date of issue. For items of equal of greater value than the original purchase, the Restocking Fee will be waived. All returned items must pass a manufacturing inspection before an exchange can be processed, as we cannot accept returns of used bedding.
Unused bedding can be exchanged in its original condition within 30 days of purchase. A credit will be issued for the full purchase price, or a refund can be issued minus a 30% Restocking Fee of the original item. The credit will be valid for one year from the date of issue. All returned items must pass a manufacturing inspection before a refund or credit can be issued, as we cannot accept returns of used bedding.
The customer is responsible for bringing, shipping and returning the item to I Sleep Simple. Please allow 2-5 business days for the processing of refunds.
All refunds will be issued by the method they were received. For orders placed by credit card or PayPal, please allow 2-5 business days for funds to return to your account, as processing time may vary by financial institution. Orders paid by cash or check will receive a check sent via USPS.
If you opt to receive a Store Credit for the full purchase price, a user-specific coupon code will be crafted for your use online, by phone, or in-store and sent to you via email. Please note that all store credits expire within one year from the date of issue and unless otherwise specified, cannot be combined with any other coupons or promotions.
120-Night Mattress Guarantee
Not sure if a green mattress is right for you? Sleep on a I Sleep Simple mattress for 120 nights. If you don't love it, return it, for a 30% re-stocking fee.
Return your order with one of these two simple options:
Option 1: Product Defect
If your product has a manufacturing defect, please contact us via phone or email within 120 days of your purchase. Send photos of the issue(s) as soon as possible so that we can figure out the best solution to your problem (i.e. replacement or repair).
Option 2: Satisfaction
If you are 100% unhappy with the product(s) that we helped you decide to purchase (i.e. we made recommendations to you via phone or email), please contact us within 120 days of your purchase and present your concerns so that we can review your case and consider the next best steps to ensure your satisfaction.
How will the mattress(es) reach I Sleep Simple for a return?
If you are within a 100 miles radius of our main location, in New Brunswick, NJ, we would be happy to arrange removal at no cost to you. If you are outside this radius, upon I Sleep Simple’s discretion, we would decide to either have the mattress picked up from you and discarded or we would kindly ask you to send us proof that you have disposed of it. Once the mattress has been removed and as per our printed warranty, we would then refund you the amount paid for your mattress less the 30% restocking fee as per our guarantee. If you'd like to begin a site inspection, return or exchange, please Contact us at 917 231 4141 or email: firstname.lastname@example.org. You will need a copy of your original receipt to be eligible for a refund or exchange.
Once your return request has been approved, it can be sent to:
I Sleep Simple c/o White Lotus Home
745 Joyce Kilmer Avenue, Ste E
New Brunswick, NJ 08901
PLEASE NOTE: It is I Sleep Simple’s own discretion, to pick up the mattress, send a third party to pick it up or ask you to kindly dispose of it. For legal and accounting purposes, we will request that you please send us pictures and a note stating and showing it has been discarded before we can process a refund or credit depending on the final decisions we agree upon.