We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unused, and in its original packaging.
To start a return, you can contact us at info@isleepsimple.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@isleepsimple.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Store Credit
We will notify you once we’ve received and inspected your return, we will let you know if the return was approved or not. If approved, you’ll be issued a store credit for your full purchase price that will be valid for 1-year.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not, please note there is a 25% restocking fee. If approved, you’ll be automatically refunded on your original payment method less the 25% restocking fee. Please remember it can take up to 14 business days for your bank or credit card company to process and post the refund too.
